FAQS
How do your rates work?
We find the best way to charge for our service is time based. We charge from when we start at your door to when we finish at your drop off location in ½ hour increments. There is also a ½ hour call out fee which covers our travel back to our base from your drop off location. All prices are quoted EXCLUSIVE of GST. On local and long distance moves we do not give estimates of timeframes over the phone as each move is different.
Can I get a fixed quote?
Yes. If you require we can visit you at your home or office to complete a full assessment and provide a fixed quote. Please contact Furniture removalist Services on Ph. 1300 818 222 to arrange a no obligation free in home quote
How long will it take to move my home?
As you can understand each and every move is different. Time taken to perform a move varies depending on a variety of factors such as access, stairs or lift, distance between the two properties, how many locations we are picking up
An average estimation based on our experience with the pick-up and drop off locations being within 30 minutes travel time is listed below
What is the call out fee for?
This is a half-hour (30 minute) fee at the given rate of your move added to the total time of your move which covers the team’s driving time to and from your locations. This fee covers Sydney metropolitan area. If you live outside of this area, the call out fee will be indicated to you at time of booking to cover the reasonable time for the team to return to Sydney metropolitan area.
Do you charge tolls?
We do not charge tolls for our journey to and from your locations however if you choose to get from your pick up location to your drop off location using a toll road then that toll will be passed on to you. Most people who choose to do this find that using a toll road saves in overall time therefore it more than offsets the charge of the toll.
Do your rates remain the same everyday?
Our rates are the same Monday to Thursday, There is a higher rate for Friday – Sunday depending on the size of the vehicle. We add 30% loading on public holidays to the given half-hourly (30 minute ) rate. Please contact if you have an after-hours move request.
What about an extra removalist?
For larger jobs this is highly recommended. For the low rate of $20 per half-hour (30 minutes) GST the extra pair of hands will make the move go quicker. In many cases the overall charge is less with an extra man to get the job done.
A three man move will save you time and money. Even though you are paying a higher hourly rate, your billable hours will be less;
Example 1:
Goliath 6-7t truck with 2 men $45 per half-hour x 5 hours = $450 + call out
Example 2:
Goliath 6-7t truck with 3 men $65 per half-hour x 3 hours = $390 + call out
Can you offer pre-packing/unpacking?
Yes. Please see our Packing Service page for more details. We will send in trained packers the day before your move (or when you desire prior to your move) to professionally wrap and pack your goods ready for uplift. Two professional packers are provided at a rate of $55 exclusive of GST per half-hour (30 minutes) and only charge for the time they are on your premises with a minimum of 4 hours, plus the half-hour (30 minute) call out charge. We can also make your move seamless by offering unpacking at the other end also.
How does your free box offer work?
It’s easy and saves you big bucks when moving! Collect your unlimited removal boxes (tea chests and book boxes) anytime within 7 days before your move to start packing before we arrive. You are free to keep them up until 28 days after your move! If you wish to keep the boxes we only charge you what you keep. Boxes should be returned in good condition – see our Free Boxes page for more details. If you use our Packing Service your boxes are included free of charge. A deposit fee of $5 flat per box will be charged on collection of your boxes until they are returned in good condition.
Can you deliver boxes and packaging material?
Yes. For a fee of $50 exclusive of GST have your removal boxes and packaging delivered to your doorstep anywhere in metro Sydney. Our teams carry packaging items on their truck also but they take up valuable room so we do not carry huge reserves on board; if you think you will need a lot on the day please let us know prior!
I would like a specific team
All of our teams are highly trained specialised removalists. We will note your request on the job at the time of booking and do our best to provide you with your team of choice. However, due to the nature of our business we can not guarantee that team will be available for your move. Rest assured we will provide you with the perfect truck and team for your move to ensure a safe and speedy move.
Do you move after hours?
Yes. We move 24 hours 7 days a week. Please contact our office on 1300 818 222 to discuss your after hours requirements
Can I help the removalists?
Yes. You can help the removalist, after all they are your items being moved. However due to liability reasons you may not enter our trucks, meaning you can move things to and from the truck. If you are looking to reduce costs we would suggest preparing your move in advance by dismantling beds and moving lighter items into one area, but we would suggest leaving the heavier items to our professionals.
What areas do you service?
We provide both local Sydney moves and interstate and country moves. Check out our Serviced areas page to see a comprehensive list of the serviced areas.
Can you organise my utilities?
Yes contact our team at truck it all removals and we can help switch over all your household utilities such as gas, electricity, phone, internet, Foxtel and more.
Do you move pianos?
Yes, we can move upright pianos only weighing no more than 150kg. Please inform us on booking if your move will include a piano. There is an extra $100 fee for moving a piano on top of the rate and you may require an extra removalist(s) which is an additional $20 per half hour per removalist exclusive of GST.
What about antiques and fine arts?
Yes we move antiques and fine arts and pay special attention to the care they require during transit. These items can be very specific so we recommend discussing the move with one of our staff at Furniture Removalist Services on 1300 818 222 for the best advice on your move. We also highly recommend you take out comprehensive insurance for your items at www.removalsinsurance.com.au
Do your trucks have tail gates?
Yes, some of our fleet are equipped with tail gates to handle any large and heavy items. We send the most appropriate truck for your move and will send a tail gate vehicle if this is required at the same hourly rate. Most furniture items do not require a tail gate. Other trucks in our fleet come equipped with ramps making for a much more efficient move.
I do not know what truck/team I need?
No problem, simply complete our online quote or give one of our friendly staff a call on 1300 818 222 and we will recommend the most suitable team / truck for your move based on the information you provide.
What are your office hours?
Monday-Friday:
9am-6pm
Saturday:
9am-3pm
What about removals insurance?
We suggest you read our removals insurance page for full details. We hold certain insurances as professional removalists. However, your furniture and items will be transported at your own risk, so we do recommend you take out removals insurance. Check your home and contents policy – some cover your goods during a move. We are safe movers, but we want you to be covered during a move. contact Furniture removalist services on 1300 818 222 for more information.
What if I need to cancel my move?
We understand that from time to time things occur and you may need to change or cancel your booking. With Furniture removalist services you can change the date of your booking as much as you like free of charge when you notify us 4 days before your original moving date.
for Cancellation please refer to the Terms and Conditions attached in your booking Confirmation
Booking Fees are non refundable.
I have a complaint, what do I do?
Our teams are trained in customer service – our removalists work hard to please you and most disputes can be resolved on the spot during your relocation. In the unlikely event you are still unhappy with our service for any reason please us on 1300 818 222 or via email at frsremovalscomplaints@gmail.com as soon as possible so we can discuss the situation personally.
What if it is raining?
You move will still go ahead. Our teams will cover your furniture from the elements and lay down protection over your floors and carpet at each location during the move.
What time is your first move?
7am start, however we can start at ANY TIME you request.Please contact us on
1300 818 222 if you need to book an early morning move.
What does ‘first available’ mean?
Moves booked later in the day have relocations occurring before them and so may start a little earlier or later then booked. We book second moves of the day as ‘first available’ from 11:00am, and third moves of the day as ‘first available’ from 3:00pm. We estimate the times of each move to ensure you are given as accurate start times as possible – but things can happen outside of our control. Your booking will be fulfilled by the first available truck able to complete your move after the initial moves in the day. Our removalist will also give you a curtesy call 30 minutes prior to their arrival at your property so you do not need to wait around wondering what time they are arriving
Can you give me a heads up call?
All customers receive a call or text prior to arrival with an estimated time of arrival from your team.
Do you protect our furniture during a relocation?
Yes. We use a combination of professional felt pads and plastic protectors to cover your furniture regardless of what these items are.
What are your payment terms?
We accept COD (cash on delivery) or VISA or MASTERCARD. We do not accept cheques under any circumstances so please do not ask. If you are paying in cash please ensure you have enough money on you on the day to settle your bill. Credit card purchases will incur a 2% card surcharge.
